Wicker Emporium, Head Office, Distribution Centre & Customer Service

We went to Wicker Emporium at the beginning of May and purchased china glass cabinet in full pay (JAVA CAB.-STAIN-COUNTRY MAHOGANY) which at the time they did not have any in the stock. They promised that the delivery day will be at the end of May. Nobody bothered to call us at all to tell us anything until we called. They postponed delivery day to the end of June, which was already a little too long to wait. June came and yet no call from Wicker Emporium. We wrote Head Office a letter describing our situation and they didn’t respond very professionally to us either. They were unable to resolve our problem because they told us that they oversold the item we already purchased. They also told us we can wait till November when the new stock comes which would mean we would wait 6 months from when we paid. They only offered us $50 gift card for waiting 6 months instead of 30 days. We were deeply disappointed not only with management but with salesperson who sold us the item and we didn’t even get apology from her. Katherine (the salesperson) lacked of customer service who even told us rudely “First come, first serve” even though we paid for the item 3 months ago. Does the problem lye in very low hiring criteria or disorganized management we don’t know. One thing we know is not to recommend this store to any one and we are positive that we will never go there again.

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• Kommentare
• anon wrote on 2012-02-29:

  We had a similar situation happen to us. We very disappointed with how Head Office didn't address our concerns. We will never shop there again and we ensure that our network of people are aware of the inconveniences and the lack of customer service that Wicker Emporium demonstrates.